💻 Be the Frontline Hero of IT Excellence
💼 IT Support Executive (Job ID: 7934)
📍 Oxley Bizhub, Singapore 408730 | 🏢 Onsite
📌 Industry: IT Solution Provider | 📄 Type of Employment: Contractual (Renewable)
🚀 Are you passionate about solving problems and making tech work for people? Join a fast-paced, user-focused environment where your IT knowledge directly improves operational continuity and customer satisfaction. This is your chance to become the go-to support expert within a leading IT solutions provider.
🌟 Why This Role Is Built for You
✅ Gain hands-on experience across helpdesk, field service, and IT project support
✅ Be at the core of IT operations, handling incidents, requests, and system changes
✅ Join a structured, ITIL-compliant support team that values collaboration and performance
✅ Contractual role with renewable potential and exposure to MNC-grade systems
✅ Ideal for professionals looking to grow their career in a multi-tech support role
💼 What You’ll Handle Daily
🛠 Provide helpdesk & field support via Teams, email, phone — resolving tickets with precision
🎯 Manage incidents, changes, service requests per SLA and SOX/ITIL compliance
📈 Prepare incident root cause analyses (RCA), reports, and follow-up documentation
📦 Collaborate with vendors and security teams on technical issues and InfoSec alerts
📊 Support IT projects, user training, shift handovers, and team performance initiatives
📁 Act as backup for SD Team Lead when required
🎯 What You Bring
🎓 Diploma in Computer Science, A+ or ITIL Foundation (Microsoft certs a plus)
💼 2–3+ years’ experience in IT helpdesk, field support & ticketing systems
🔧 Strong understanding of Incident, Change, and Problem Management
🧠 Analytical mindset with multitasking and escalation handling abilities
📢 Clear communicator in English, written and verbal
💪 Independent, self-driven, and able to meet tight SLAs
⭐ Bonus: MNC experience and willingness to work in shifts when required
🔥 Apply Now – Support the Systems That Power Businesses
👉 Apply via Google Form: https://forms.gle/5mn2Kyd2ysXk2LBG7
👉 WhatsApp: https://wa.link/5pv88e
🤫 For confidential discussion click 👉 https://wa.link/lptg0z
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