Service Delivery Manager (Job ID: 10397)

 Service Delivery Manager — Lead the Team. Own the SLA. Protect the Customer Experience.

Singapore Opportunity for Networking Service Leaders Who Can Drive Delivery, Escalations, and Operational Excellence
If You Know Service Management, Customer Pressure, and Team Leadership, This Is the Role Where Your Results Will Be Measured and Valued

Why you must apply for this position:

1. High-visibility leadership role — own SLAs, operational efficiency, CSAT/NPS, escalations, and service quality in a customer-facing environment.
2. Strong networking-focused opportunity — ideal for professionals with networking background, Cisco skills, and service delivery leadership experience.
3. Serious career value — lead support operations, improve governance, build frameworks, and shape a stronger service organization.

Position: Service Delivery Manager
Job ID: 10397
Working Location: Pasir Panjang Road, Singapore
Working Mode: Onsite | Normal working hours with 24/7 availability when required

Job Description:
We are looking for a results-driven Service Delivery Manager to lead customer support operations, drive service excellence, and ensure committed SLA, operational efficiency, and customer satisfaction targets are achieved.

You will own the support process, lead a technically capable team, manage escalations, and ensure fast resolution of customer-impacting issues. You will oversee daily support operations, enforce case management practices, improve service metrics, and continuously strengthen service quality, governance, and operational processes.

This role also requires you to analyse performance data, report business and customer impact, maintain documentation such as KEDB and KMDB, support certification initiatives, and build a strong career framework for the support team. You will work closely with internal teams and senior management to resolve risks early and maintain high service standards.

Job Requirements:

• Singaporean or PR Holder
• Bachelor’s Degree in Engineering, Computer Science, Business, or related field
• ITIL Foundation v3, v4, or higher
• Minimum 5 years of relevant service delivery experience
• Strong networking background
• Experience in a Lead or Delivery Management role within Networking
• Operations experience or strong operational knowledge
• Cisco skills
• Experience with ITSM platforms such as ServiceNow, Remedy, Atlassian, or similar
• Strong documentation, reporting, communication, and stakeholder management skills
• Strong customer management and team management capability
• Data-driven mindset with strong governance focus
• Able to work under pressure and manage high-priority cases with urgency
• Must be willing to support 24/7 when required

Contract: 2 years, renewable based on project needs

If you can lead teams, control service quality, and keep customers confident under pressure, apply now.

Google Forms: https://forms.gle/5mn2Kyd2ysXk2LBG7
WhatsApp CV: https://wa.link/5pv88e
Confidential Discussion: https://wa.link/lptg0z

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SAP EWM (Glass Manufacturing)-Permanent role

 Your Contribution

• Responsible for the end-to-end support and functional development of SAP Warehouse Management (WM & EWM).
• Accountable for the implementation of SAP WM/EWM and additional central IT warehouse solutions as part of international projects.
• As an internal consultant, support SCHOTT's global operating business units in process consulting and optimization.
• Alongside supply chain team, design the future warehouse management processes within the SCHOTT Group.
• Responsibilities also include supporting business departments within SCHOTT's internationally operating IT team (Change and Incident management).
• Conduct training sessions for SAP key users.
• Other related duties as assigned

Your Profile

• Direct experience in SAP EWM or WM module, preferably completed at least 1-2 full-cycle greenfield implementations
• Hands on configuration and customizing knowledge in SAP EWM/WM, strong knowledge of MM technical objects, migration tools (LSMW, MASS, LTMC) and standard interfaces
• Basic Knowledge of interfaces to adjacent modules, E.g. SD, WM, PP, FICO etc.
• Basic knowledge of SAP TM processes is an advantage.
• Distinct customer orientation with regards to delivering of IT services
• Preferable debugging and ABAP knowledge
• Ability to communicate ideas in both technical and user-friendly language
• Highly self-motivated and directed, with keen attention to detail.
• Business-fluent English skills.
• ITIL Processes, strong service orientation, excellent English oral/written communication skills, team player, independent and self-motivated.

SAP S/4HANA Finance Consultant [Job ID:10362]

 Key Responsibilities:

• Support SAP S/4HANA Finance processes across one or more of the following areas:
  
• AP, AR, GL, Intercompany, Cash and Banking
  
• Work closely with business users to understand finance requirements and translate them into SAP solutions
  
• Perform functional configuration, testing, troubleshooting, and issue resolution
  
• Support integration points between finance and other SAP modules where required
  
• Assist with UAT, defect resolution, documentation, and user training
  
• Participate in meetings with UK-based stakeholders when needed
  
• Provide hands-on support during project delivery, rollout, support, or enhancement activities
  

Requirements

Working Hours 11:00 AM to 8:00 PM Malaysia Time, Monday to Friday

*The timing is flexible where possible, but the consultant must be able to overlap with UK business hours, especially for meetings, discussions, and project alignment.

Required Skills & Experience:

• Strong experience in SAP S/4HANA Finance / SAP FI
  
• Hands-on knowledge in at least several of these areas:
  
• Accounts Payable
  
• Accounts Receivable
  
• General Ledger
  
• Intercompany
  
• Cash Management
  
• Banking / Bank Accounting
  
• Experience in SAP configuration, testing, and production support
  
• Good understanding of end-to-end finance business processes
  
• Able to work independently and communicate clearly with business and technical teams
  
• Comfortable working with international stakeholders, especially UK-based teams

PowerApps Developer (Job ID: 10331)

Position: PowerApps Developer

Job ID: 10331

Location: Kuala Lumpur

As a Developer, you will be responsible for developing custom software solutions by designing, coding, and enhancing components across systems or applications. You will utilize modern frameworks and agile practices to deliver scalable and high-performing solutions tailored to specific business needs. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions. Providing solutions to problems within your immediate team and across multiple teams is a critical part of this role.

Requirements

• Min 2 years of related experience
  
• Advanced proficiency in Microsoft Power Apps is required.
  
• Advanced proficiency in Microsoft Power Automate is recommended.
  
• Apply deep technical knowledge to improve software design and implementation, ensuring alignment with business objectives.
  
• Support and guide colleagues by sharing expertise and fostering a collaborative environment.
  
• Analyze complex challenges and propose innovative solutions that enhance system performance and user experience.
  
• Engage with stakeholders to understand requirements and translate them into effective technical solutions.
  
• Contribute to the continuous improvement of development processes and quality standards within the team.