Service Delivery Manager — Lead the Team. Own the SLA. Protect the Customer Experience.
Singapore Opportunity for Networking Service Leaders Who Can Drive Delivery, Escalations, and Operational Excellence
If You Know Service Management, Customer Pressure, and Team Leadership, This Is the Role Where Your Results Will Be Measured and Valued
Why you must apply for this position:
- High-visibility leadership role — own SLAs, operational efficiency, CSAT/NPS, escalations, and service quality in a customer-facing environment.
- Strong networking-focused opportunity — ideal for professionals with networking background, Cisco skills, and service delivery leadership experience.
- Serious career value — lead support operations, improve governance, build frameworks, and shape a stronger service organization.
Position: Service Delivery Manager
Job ID: 10397
Working Location: Pasir Panjang Road, Singapore
Working Mode: Onsite | Normal working hours with 24/7 availability when required
Job Description:
We are looking for a results-driven Service Delivery Manager to lead customer support operations, drive service excellence, and ensure committed SLA, operational efficiency, and customer satisfaction targets are achieved.
You will own the support process, lead a technically capable team, manage escalations, and ensure fast resolution of customer-impacting issues. You will oversee daily support operations, enforce case management practices, improve service metrics, and continuously strengthen service quality, governance, and operational processes.
This role also requires you to analyse performance data, report business and customer impact, maintain documentation such as KEDB and KMDB, support certification initiatives, and build a strong career framework for the support team. You will work closely with internal teams and senior management to resolve risks early and maintain high service standards.
Job Requirements:
- Singaporean or PR Holder
- Bachelor’s Degree in Engineering, Computer Science, Business, or related field
- ITIL Foundation v3, v4, or higher
- Minimum 5 years of relevant service delivery experience
- Strong networking background
- Experience in a Lead or Delivery Management role within Networking
- Operations experience or strong operational knowledge
- Cisco skills
- Experience with ITSM platforms such as ServiceNow, Remedy, Atlassian, or similar
- Strong documentation, reporting, communication, and stakeholder management skills
- Strong customer management and team management capability
- Data-driven mindset with strong governance focus
- Able to work under pressure and manage high-priority cases with urgency
- Must be willing to support 24/7 when required
Contract: 2 years, renewable based on project needs
If you can lead teams, control service quality, and keep customers confident under pressure, apply now.
Google Forms: https://forms.gle/5mn2Kyd2ysXk2LBG7
WhatsApp CV: https://wa.link/5pv88e
Confidential Discussion: https://wa.link/lptg0z
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