🌐 We're Hiring: Service Desk – Thai Speaker 🇹🇭 | Onsite in Kuala Lumpur | 24/7 Support Role
📍 Location: Kuala Lumpur, Malaysia
🖥️ Working Mode: Onsite
📞 Support Hours: 24x7 (Shift-based including weekends)
🏢 Industry: Consulting
📊 Department: Service Desk
🧭 Reports To: Service Desk Manager
🆔 Job ID: 8543
Are you fluent in Thai and passionate about solving tech issues while delivering amazing customer service? 🌟 This is your chance to be part of a global consulting team and the first point of contact for technical support in a high-paced, multilingual environment!
💼 Why This Role is a Great Fit
✅ Grow in the IT support world — with hands-on learning and growth paths
✅ Join a diverse team and make an impact from Day 1
✅ Perfect role for tech-savvy communicators who enjoy helping others
✅ 24x7 rotation means flexible shifts for work-life balance
🛠️ Your Daily Responsibilities
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Respond to customer queries via phone, email, chat, or portal
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Provide first-level technical support for hardware, software & network issues
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Assist with account setup, installations, and troubleshooting
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Use remote support tools to diagnose & resolve issues
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Escalate complex issues to Level 2 support with proper documentation
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Track all support requests in the ticketing system
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Update the knowledge base with known issue fixes and workarounds
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Educate users on preventive tech tips and best practices
🌟 You’ll Shine If You Have:
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Fluency in Thai (spoken, written, and reading)
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Strong problem-solving and analytical skills
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Excellent communication and customer service skills
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Basic knowledge of Windows, Mac, Linux, and mobile platforms
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Familiarity with common software apps and remote tools
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A team player attitude with the ability to work independently
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Willingness to work rotational shifts, including weekends
📩 Kickstart Your Global Tech Support Career – Apply Now!
👉 Apply via Google Form: https://forms.gle/5mn2Kyd2ysXk2LBG7
👉 WhatsApp: https://wa.link/5pv88e
🤫 For confidential discussion: https://wa.link/lptg0z
🌟 Tech Support Starts With You. Speak Thai? Start Here.
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