💻 Service Desk Support (Indonesian Language + RTS)
Experience: 2–3+ Years
Job ID: 9690
Starting salary: RM3,500
Working location: KL Sentral, Malaysia
This role is for someone who enjoys solving problems, supporting users, and keeping IT operations running smoothly — not just logging tickets.
If you’re comfortable handling Indonesian-speaking users, understand real-time systems (RTS), and know how to keep calm under pressure, keep reading.
🎯 Your Role
You will be the first line of technical support, ensuring users receive timely, accurate, and professional assistance while maintaining service quality and system stability.
◾ Key Responsibilities
◾ Provide Level 1 / Level 2 Service Desk support via phone, email, and ticketing system
◾ Handle incidents, service requests, and basic troubleshooting for applications, systems, and hardware
◾ Support RTS / real-time systems, ensuring minimal disruption to business operations
◾ Escalate issues appropriately and follow up until resolution
◾ Maintain accurate documentation and ticket updates
◾ Communicate clearly with end users in Bahasa Indonesia
✅ What You Must Bring
✅ 2–3+ years of experience in IT Service Desk / Helpdesk support
✅ Fluent in Bahasa Indonesia (spoken & written)
✅ Hands-on experience supporting RTS / real-time environments
✅ Familiarity with ticketing tools (ServiceNow, Remedy, JIRA, or similar)
✅ Strong troubleshooting, communication, and customer-handling skills
✅ Able to work independently and under SLA pressure
🌟 Why This Role
✔ Exposure to real-time, business-critical systems
✔ Structured environment with clear processes
✔ Opportunity to grow into L2 / specialized support roles
✔ Stable role with continuous learning
📩 Interested?
Apply now or reach out for a confidential discussion.
Apply Now: https://forms.gle/5mn2Kyd2ysXk2LBG7
WhatsApp CV: https://wa.link/5pv88e
Confidential Discussion: https://wa.link/lptg0z
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