🚨 Be the First Line of Defense in Tech Support!
🖥️ IT Support Executive | Singapore | MNC Environment
Are you passionate about solving IT problems and delivering top-notch support? Step into a dynamic, international environment where you’ll play a crucial role in keeping systems running smoothly and securely. Perfect for tech-savvy pros who love being the hero behind the screen! 💪
📍 Location: Singapore
🖥️ Working Mode: Onsite
🆔 Job ID: 7945
🏢 Industry: Confidential (Global MNC)
👨💻 Position: IT Support Executive
📢 Department: IT
✨ What’s In It for You?
✅ Join a global MNC with a strong tech culture
✅ Direct exposure to incident, change, problem & service request management
✅ Work on cross-functional IT projects with career growth opportunities
✅ Collaborate with InfoSec & Service Desk Leads
✅ Be part of compliance-driven IT operations (SOX & ITIL)
🔧 Responsibilities:
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Provide hands-on field service & helpdesk support via MS Teams, email & phone
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Log & track issues per ITIL best practices (Incident, Change, Problem)
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Troubleshoot and resolve technical issues within SLA, ensuring user satisfaction
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Escalate complex issues to 2nd/3rd level support teams
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Work on IT projects, service requests, and security incident management
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Engage with vendors and coordinate CRs (change requests)
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Create RCA reports & IT documentation when required
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Step in as backup for SD Team Lead when needed
🎓 Qualifications:
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Diploma in Computer Science, IT, or equivalent
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ITIL Foundation / CompTIA A+ preferred
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Microsoft certifications are an advantage
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2–3+ years experience in Helpdesk/Field Support roles
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Familiar with ticketing systems and MNC work culture
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Willingness to work shifts (if required)
💼 Must-Have Skills:
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Troubleshooting hardware, software, and connectivity issues
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Strong interpersonal & communication skills (verbal & written)
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Fast learner, analytical, and able to multitask
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Proactive in managing escalations & priority tickets
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Comfortable working independently under pressure
👉 Apply via Google Form: https://forms.gle/5mn2Kyd2ysXk2LBG7
👉 WhatsApp: https://wa.link/5pv88e
🤫 For confidential discussion click this link 👉 https://wa.link/lptg0z
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